This Shipping Policy governs the shipping and delivery of products purchased from Cop Them PTY LTD | ACN: 668300105 (referred to as “Cop Them,” “we,” “us,” or “our”). By placing an order with us, you acknowledge and agree to comply with this Shipping Policy. Please read it carefully before making any purchases.

1. Shipping Methods and Availability

a. We offer shipping services to selected locations. The available shipping options will be displayed during the checkout process.

b. The shipping options may vary depending on your location, the size and weight of the items, and any specific shipping restrictions or regulations applicable to certain products.

c. We aim to provide accurate estimates for shipping times, but please note that actual delivery times may vary based on factors beyond our control, such as customs clearance, weather conditions, or carrier delays.

2. Order Processing and Shipment

a. After placing an order, please allow for order processing time. We strive to process and dispatch orders promptly, typically within 1-3 business days, unless otherwise specified.

b. Once your order is shipped, we will provide you with a shipping confirmation email containing tracking information, if applicable, to track the progress of your shipment.

c. Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.

3. Shipping Fees and Customs Duties

a. Shipping fees will be calculated based on the selected shipping method, the destination address, and the total weight or dimensions of the package.

b. For international orders, customs duties, taxes, or import fees may apply. These charges are determined by the customs authorities of the destination country and are the responsibility of the recipient. Please familiarise yourself with the customs regulations and fees applicable to your country before placing an international order.

4. Delivery and Risk of Loss

a. The risk of loss or damage to the products passes to you upon delivery to the shipping carrier. We are not responsible for any loss, theft, or damage that may occur after the products have been handed over to the carrier.

b. If your package is damaged upon delivery, please notify us immediately and provide supporting documentation. We will work with the shipping carrier to resolve the issue in a timely manner.

5. Undeliverable or Returned Packages

a. In the event that a package is undeliverable due to an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to pick up the package from the carrier’s designated location within the specified timeframe, the package may be returned to us.

b. If a package is returned to us, we will contact you to arrange for reshipment, subject to the applicable shipping fees. If you choose not to proceed with reshipment, a refund may be provided, excluding the original shipping charges.

6. Shipping Restrictions

a. Certain products may be subject to shipping restrictions or regulations imposed by local laws or carrier policies. It is your responsibility to ensure that the items you purchase comply with any applicable shipping restrictions in your country.

b. We reserve the right to cancel or modify an order if we determine that the shipping of certain items to your location is prohibited or restricted.

If you have any questions or concerns regarding our Shipping Policy, please contact us at [email protected].