At Cop Them (www.copthem.com), we strive to ensure customer satisfaction with our products and services. If, for any reason, you are not entirely satisfied with your purchase, we offer a straightforward refund policy outlined below:

If the buyer decides to proceed with a return, and upon passing our inspection process, a handling fee of 20% will be applicable. The buyer will be refunded 80% of the order to their bank account.

1. Eligibility for Refund:

   • To be eligible for a refund, you must have purchased the product directly from Cop Them.
   • The refund request must be made within 14 days of the purchase date.

2. Refund Process:

   • To initiate a refund, please contact our customer support team at [email protected], providing the following information:
     • Order details (order number, purchase date)
     • Reason for the refund request

3. Evaluation and Approval:

   • Our customer support team will review your refund request and assess its eligibility based on the provided information.
   • We reserve the right to refuse a refund if the request does not meet the eligibility criteria or if the product is found to be in satisfactory condition.

4. Refund Options:

   • If your refund request is approved, we will process the refund using the original payment method used for the purchase.
   • Please note that depending on your payment provider, it may take a certain amount of time for the refund to be credited to your account.

5. Non-Refundable Items:

   • Certain products or services may be non-refundable, as indicated at the time of purchase. This may include digital downloads, gift cards, or personalized/customized items.

6. Shipping and Return Costs:

   • Any shipping or return costs incurred for the original purchase are non-refundable, unless the return is due to an error on our part or a defective product.

7. Exchanges and Store Credit:

   • In some cases, we may offer exchanges or store credit as an alternative to a refund. This will be determined on a case-by-case basis.

8. Changes to the Refund Policy:

   • We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or require further assistance regarding our refund policy, please contact our customer support team at [email protected].